We accept a variety of payment methods for your convenience, including the following credit cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, as well as Apple Pay. Simply input your card details during the checkout process, and your payment will be securely processed.
What to Do If Your Credit/Debit Card Payment Is Declined
If your payment is declined while attempting to purchase clothing items with a credit or debit card, here’s what you should do:
Place a New Order
If your payment is declined, you’ll need to initiate a new order. Unfortunately, we cannot reinstate orders once a payment has been declined.
Perform the Following Checks
To help prevent your order from being declined again, we recommend verifying the following:
- Double-check your card details to ensure all information, such as the expiry date, is accurate.
- Ensure you’ve entered the security code correctly – this is the three-digit number located on the back of your card.
- Your card issuer may have declined the payment without providing a reason. It’s advisable to check with them or contact your bank for clarification.
If you’ve verified all the above and are still experiencing issues, try using another card or a different payment method.
Next Steps
- If your payment was declined via 3D Secure, you’ll need to contact your bank for further information.
- If you receive an error message, please provide us with as many details as possible about the issue, including the exact error message you received. We’ll work to resolve it promptly.
Security and Privacy
Your security is our top priority. Our website employs advanced encryption technology to securely process your payment information. Additionally, we adhere to PCI-DSS standards to ensure your data remains protected throughout your shopping experience. We also take fraud prevention seriously, and all credit and debit card transactions are subject to validation and authorization by both us and the card issuer. To enhance security during online card payments, you may encounter 3D Secure measures, depending on your bank issuer. This could involve entering a password, receiving a security code via email or phone, or additional interaction such as fingerprint verification or two-factor authentication. For more information regarding authentication, please consult your card-issuing bank.
Order Confirmation
Once your payment is successfully completed, you’ll receive an order confirmation email. If it doesn’t appear in your inbox, please check your spam or junk folder.
If you have any queries or need further assistance, please don’t hesitate to contact us.